One of the most frequent constituent concerns my office and I assist with involve the Virginia Department of Motor Vehicles (DMV). We are usually able to help resolve issues quickly for constituents; please call or email us for assistance!
COVID-19 Service Changes Information: For a complete list of appointment services currently available and to schedule an appointment, visit dmvNOW.com/appt
December 14, 2021
Beginning Wednesday, December 15, 2021, customers may choose to walk in for service on Wednesdays, in addition to Tuesdays, Thursdays, and Saturdays (in offices with Saturday hours) at all 75 customer service centers. DMV will continue to serve customers by appointment on Mondays and Fridays. Customers with Wednesday appointments December 15 or later will be automatically rescheduled for a new date near the original appointment.
As you know, DMV launched the hybrid service model on October 5 - alternating appointment and walk-in days. More than a month of evaluation showed that, in addition to continued strong support for appointments, an added day of walk-in service would further enhance customer service options.
October 4, 2021
DMV Walk-in Service Added Every Other Day Starting Tomorrow Service by appointment offered Monday, Wednesday and Friday; Walk-in service offered Tuesday, Thursday and Saturday
Beginning Tuesday, October 5, 2021, Virginia Department of Motor Vehicles (DMV) customers may choose to schedule an appointment for service or opt for walk-in service on alternating days at all 75 customer service centers (CSCs). Appointment-only service will be offered on Mondays, Wednesdays and Fridays; and walk-in service will be offered only on Tuesdays, Thursdays and Saturdays. Hours vary by office location. Preparation is key to a successful in-person visit to a DMV CSC, whether it is scheduled or not. Resources for preparation, including individual office hours, can be found at dmvNOW.com. “With more than 50 services available online and others by mail, many customers are taking advantage of the opportunity to conduct business without having to come to the DMV,” said DMV Commissioner Richard D. Holcomb. “But when an in-person visit is needed, customers can now plan ahead for a convenient appointment or walk in on alternating days, allowing Virginians to choose the way they prefer to be served.” At the direction of the General Assembly, DMV is integrating walk-in service back into its operations in addition to appointments. Based on research, surveys, experience, and the ongoing pandemic, DMV developed a hybrid service model to offer options and flexibility. DMV began operating by appointment only as it reopened offices in May 2020 after a temporary closure due to the rapid spread of COVID-19, in accordance with Executive Directive Seven (as amended). Operating by appointment has proven to be overwhelmingly popular with customers, 77% of whom said in a survey that they wished to see appointments continue. During the pandemic, customers shifted the way they do business with DMV by taking advantage of online and mail-based services. DMV is conducting over 10% more transactions per week cumulatively through all service channels than before the pandemic.... DMV offers many service alternatives outside of the CSC. More than 50 transactions are available at dmvNOW.com and many can be conducted by mail. Customers may obtain vehicle-related services at DMV Select partner offices, most of which are operating by appointment only. Appointments can be scheduled for nearly every DMV service with the agency’s mobile DMV Connect teams. Customers needing a title after purchasing a vehicle from an individual (not a dealer) may also drop off their applications and supporting documents at CSCs. Staff will process the work and contact customers to
pick up the title within five days. Customers who have scheduled an appointment and instead decide to walk in for service should cancel that appointment to make it available for other customers. Walk-in service will be provided on a first-come, first-served basis based on the type of transaction; customers should anticipate wait times. For the health and safety of customers and employees, lobby chairs will be spaced to allow for physical distance and all customers are strongly encouraged to wear face coverings.
February 23, 2021:
Beginning today, customers can replace their commercial driver’s license (CDL), driver’s license learner’s permit, driver privilege card or learner’s permit, or limited duration driver’s license, permit, or CDL online at dmvNOW.com, avoiding a trip to a DMV office. These transactions previously required an in-person visit.
November 19, 2020:
- The DMV may now offer new pandemic relief options for Virginians aged 75 and older. The relief will allow these customers to renew their driver’s licenses or identification cards for a two-year period online or through the mail, rather than by the statutorily required in-person visit to a DMV customer service center (CSC). When the two-year credential expires (hopefully once the pandemic has ended), customers will then visit a DMV in person to renew and obtain a five-year or eight-year credential and have a new photograph taken. We have heard from seniors fearful of venturing out during the pandemic that this option was in high demand. The online service for seniors went live this morning and customers are being notified of the new option via their preferred method of contact, either email or regular mail. DMV issued a news release today on the topic. DMV estimates approximately 20,000 customers will benefit immediately from this service and approximately 7,500 customers per month in subsequent months. Customers can learn more by visiting www.dmvNOW.com/2yrdl.
- DMV is working with the Juvenile and Domestic Relations Courts statewide to help juveniles obtain their first-time driver’s licenses in a timely manner during the pandemic. Under normal circumstances, driver’s licenses for customers under age 18 are sent to the judge of the customer’s local Juvenile and Domestic Relations Court. The Court then notifies customers by mail and minors appear in court with their parents, custodial parents, or legal guardians to participate in a licensing ceremony and receive their license. Due to the pandemic, some Courts are no longer holding licensing ceremonies. DMV is working with Courts to determine which localities are not holding licensing ceremonies so those driver’s licenses can be sent directly to the minor, rather than to the Court. This fix was in the Governor's Budget as introduced.
- During a declared state of emergency DMV may now permit Class B driver training schools and computer-based driver education providers to administer the end-of-course driver's education test online; Class B driver training schools to administer their in-class curriculum on an online platform; and the parent/student driver education component of the driver's education course to be administered online. DMV will work directly with interested schools.
- DMV staff is contacting each customer granted restricted driving privileges after July 1, 2020 for a drug conviction. When the requirement for drug conviction revocations was repealed effective July 1, 2020, it eliminated the provision for the court to grant restricted privileges for any customer convicted prior to July 1. The budget amendment by Senator Edwards helps ensure that any customer who has a prior drug revocation is able to petition the court for restricted privileges and if granted, obtain a restricted driver’s license as long as they are otherwise eligible. When contacting the 305 customers, DMV representatives are explaining the requirements for issuance of the restricted license and scheduling the necessary DMV appointments for them to satisfy any outstanding requirements, such as completing a knowledge test.
- DMV is offering commercial driver’s license (CDL) holders the ability to renew online. Previously, CDL holders were required to visit the DMV in person each time to renew the credential. Detailed information on CDL online renewal eligibility can be found at: https://www.dmv.virginia.gov/drivers/#renewcdl.asp. The service should benefit 2,300 Virginians per month. DMV will issue a news release announcing the change on Monday.
September 1, 2020 - Validity of Certain Virginia DMV-issued Credentials Extended
DMV is implementing a new option to allow for renewing driver’s licenses online or by mail that would normally be required to be done in person. Beginning in mid-September, customers who are due to renew their eight-year credential in person (because they renewed online or by mail last time) will have two options for renewing.
- Option 1: Eight-year/renew by appointment – Schedule an appointment to renew the driver’s license or ID card for the full eight years.
- New - Option 2: Two-year/renew remotely – Renew online or by mail a driver’s license or ID card to be valid for two years. DMV will mail the credential to the customer’s address on file. (Customers are encouraged to make sure their address is current.) In two years, these customers will need to visit DMV for their next renewal, a vision screening, and a new photo for an eight-year credential. (This option is not available to customers age 75+ as Virginia law requires an in-person renewal every five years.)
Three months of appointment opportunities are available at any time on the calendar. Each day additional appointments are added to the end of the available 90-day period. Customers are encouraged to check back regularly to view the updated availability as locations reopen and appointments are added.
DMV is operating reopened customer service centers throughout the Commonwealth with protocols and best practices recommended by the Centers for Disease Control and Prevention and the Virginia Department of Health. Reopened DMV offices are providing specific services that generally require an in-person visit. These transactions include original driver’s licenses and identification cards, original titles, original vehicle registrations, disabled parking permits, and vital records. If a transaction can be conducted by another method, such as online or by mail, customers should use that method. For a complete list of appointment services currently available and to schedule an appointment, visit dmvNOW.com/appt.
Clarke County Service Update:
The Berryville DMV Select office is open by appointment only. Office hours are Monday-Friday 9:00am-4:00pm. Walk-in customers will not be served. To make an appointment, visit https://berryvilledmvselect.as.me/schedule.php or call 540-955-1367 during office hours. Last appointment will be available at 3:45pm.
Customers should arrive no more than 15 minutes before their appointment and wait in their vehicles until called into the office. PLEASE DO NOT FORM LINES. Appointments will be verified, social distancing observed, and face coverings are required. Only those directly required for the transaction will be allowed into the office; no more than 2 individuals per appointment.
REAL ID Information
***REAL ID UPDATE March 26, 2020***
The Department of Homeland Security, as directed by President Donald J. Trump, is extending the REAL ID enforcement deadline beyond the current October 1, 2020 deadline... the new deadline for REAL ID enforcement is October 1, 2021.
The option to obtain a REAL ID compliant Virginia driver’s license or identification card will be available beginning October 1, 2018. DMV encourages customers to gather in advance the documents they’ll need to present in order to obtain a REAL ID. For many folks, those documents will be a U.S. birth certificate or unexpired U.S. passport, a Social Security card or payroll check stub and two documents to show Virginia residency, such as a rental lease agreement and a utility bill. In case it is helpful, a REAL ID brochure is available here. There’s also a wealth of information at dmvNOW.com/REALID.
***REAL ID UPDATE June 21, 2019***
learned from the Department of Homeland Security (DHS) that the Department of
Defense (DoD) is currently rolling out updated security guidance to military
installations nationwide that is resulting in non-REAL ID compliant credentials
already not being accepted by some military bases, well before the federal
enforcement deadline of October 1, 2020.
DMV has been notified by a few customers that they were recently denied access to military bases (specifically Quantico and Fort Belvoir) when presenting their Virginia driver’s licenses for entry. The licenses were non-compliant with REAL ID, bearing the phrase “Federal Limits Apply.”
This action by the DoD conflicts with information previously provided by the DHS indicating the federal enforcement of REAL ID would begin October 1, 2020. DHS advises it cannot influence other federal agencies to adhere to the October 1, 2020 enforcement deadline; however, DHS maintains the date is firm for airport security.
The new DoD security guidance is reportedly being implemented over the course of one year. While some bases have already begun enforcement, DMV is contacting every Virginia military installation to determine its identification requirements. All navy bases in Virginia indicate they are still accepting all forms of Virginia-issued credentials.
DMV is updating its website and REAL ID promotional materials, and customer service representatives will be prepared to advise customers of the changing DoD ID requirements.
We encourage those needing uninterrupted access to federal facilities to apply for REAL ID or contact the federal facility to inquire about accepted credentials prior to a visit to the facility.
Berryville DMV Select - Trip's Auto Sales
During the 2019 Session, I introduced a Commending Resolution honoring the owner and staff of the DMV Select office at Trip's Auto Sales for their exceptional service to Clarke County and surrounding areas.
Agreed to by the House of Delegates, February 22, 2019
WHEREAS, for 60 years, Trip's Auto Sales has partnered with the Virginia Department of Motor Vehicles as a DMV Select office; and
WHEREAS, as a Department of Motor Vehicles or DMV Select office, Trip's Auto Sales provides services to motorists including registration, titling, plates, registration renewal, and disabled and wheelchair accessible parking tags; and
WHEREAS, Trip's Auto Sales owner, Charles Triplett “Trip” Hardesty III, inspires those around him as an 89-year-old small business owner who is the longest-standing agent for the Virginia DMV, as he opened as a License Agent on May 4, 1959; and
WHEREAS, the Trip's Auto Sales office ranks as one of the busier DMV Selects in the Commonwealth, handling over 40,000 transactions each year; and
WHEREAS, the Trip's Auto Sales DMV Select office provides crucial services, like the DMV2Go monthly mobile office setup that gives Berryville motorists greater access and an alternative to the faraway DMV office in Winchester; now, therefore, be it
RESOLVED by the House of Delegates, That the Trip's Auto Sales DMV Select office hereby be commended for 60 years of service to the community; and, be it
RESOLVED FURTHER, That the Clerk of the House of Delegates prepare a copy of this resolution for presentation to Charles Triplett “Trip” Hardesty III, owner of Trip’s Auto Sales, as an expression of the House of Delegates’ admiration for the business’ longevity and its ongoing relationship with the DMV.
Purcellville DMV Select
After nearly a year of negotiation and work, I was pleased to participate in the January 6, 2017 ribbon-cutting for the restoration of DMV Select service at the Virginia Regional Transit (VRT) location in Purcellville. I had been in communication with Federal, State, and local government officials for the last year, working to restore the DMV service in Western Loudoun. My press release from that event is available here and video of remarks at the event is below.
DMV tries to make as many transactions as possible available online in an attempt to reduce costs and wait times. The DMV website has a map with current wait times for all of their Full-service Customer Service Centers here, or you can check on the Leesburg wait time here, and the Winchester wait time here. Whenever possible, I encourage my constituents to complete transactions online, visit the Berryville DMV Select at 6103 Lord Fairfax Highway, Berryville, the Purcellville DMV Select at 109 North Bailey Lane, Purcellville, or utilize the visits from DMV 2 Go, the agency’s mobile full-service customer service center. Information about which transactions are available via each method is here.
The DMV 2 Go schedule for 2020 in our area is below (check here for updates and exact hours):
NOTE: All DMV2Go visits are currently cancelled due to COVID-19
8/10, 9/9, 10/14, 12/7
Berryville DMV Select (Trip's Auto Sales)
6103 Lord Fairfax Highway
Frederick County (and Winchester)
5 North Kent Street
1460 University Drive
** DMV CONNECT can process all DMV transactions; except, for Vital records and testing. Located in the Ferrari Room in the Brandt student center.
**Westminster Canterbury-Shenandoah Valley
300 Westminster Canterbury Drive
** DMV Connect visit. DMV Connect offers all transactions except testing and vital records.
** The Village at Orchard Ridge
400 Clocktower Ridge Drive , Winchester, VA 2260
** DMV Connect visit. DMV Connect offers all transactions except testing and vital records.
Loudoun County (Western)
8/18, 9/21, 9/22, 10/19, 11/16, 12/3
Douglas Community Center
405 East Market Street
8/6, 9/17, 10/8, 11/5, 12/17
12 N Light St,
Lovettsville, VA 20180
8/5, 9/16, 10/7, 11/4, 12/16
Purcellville DMV Select
109 North Bailey Lane
8/21, 8/26, 9/18, 10/16, 11/23, 12/11
Lucketts Community Center
42361 Lucketts Road
Leesburg, VA 20176